Privacy Policy

Last updated: 3 July 2026

This policy explains how Walter D Media Ltd (reg. no. 000053783, San Victor Street, Orange Walk Town, Belize), operator of the MetaBet services, collects, uses and protects your personal data.

1. Data We Collect

Account data — name, date of birth, email, phone, country, username.
Verification data — government-issued ID, proof of address and related KYC documents.
Transaction data — deposits, withdrawals, wagers and game history.
Technical data — IP address, device and browser information, approximate location, cookies.
Support data — messages exchanged with our support channels (including live chat).

2. How We Use Data

To provide and settle games and process payments.
To meet legal obligations: age verification, KYC/AML checks, sanctions screening, regulatory reporting.
To detect fraud, collusion, bots and abuse.
To provide responsible-gaming tools and enforce self-exclusion.
To improve our services and, with your consent where required, send promotional communications.

3. Storage & Security

All traffic is encrypted in transit (HTTPS/TLS).
Sensitive personal and financial data is stored in encrypted databases with restricted access.
We employ firewalls, monitoring and regular vulnerability testing.

4. Sharing

We share data only where necessary: with payment providers, identity-verification services, and regulators or law-enforcement bodies where legally required, and with service providers acting under contract. We do not sell personal data.

5. Retention

Account, transaction and KYC records are retained for at least 5 years after account closure as required by AML regulations, after which they are securely deleted.

6. Your Rights

Subject to applicable law (including GDPR where it applies), you may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing. Contact [email protected]. Note that data we must keep for regulatory reasons cannot be deleted early.

7. Cookies

We use cookies and similar technologies for session management, security, language preferences and analytics. You can control cookies in your browser settings; some features may not work without them.

8. Changes & Contact

We may update this policy from time to time; material changes will be announced on the website. Questions: [email protected].